Terms and Conditions

Welcome to ElderGo Private Limited ("ElderGo," "we," "us," or "our"). By using our services, booking trips, or accessing our website, you agree to abide by these Terms & Conditions. Please read them carefully before proceeding.

• Our services are primarily designed for individuals aged 45 years and above.
• By booking with us, you confirm that you are in good health and capable of participating in group travel.
• Any specific medical conditions should be disclosed before booking.

• A booking is considered confirmed only upon full payment or an agreed-upon advance payment.
• Prices are subject to change based on availability and external factors.
• Payment can be made via online transfer, credit/debit card, or UPI.

• Cancellations must be made in writing via email or WhatsApp, 14 days before trip start date.
• Refunds (if applicable) will be processed as per the cancellation policy outlined in the itinerary.
• ElderGo reserves the right to cancel trips due to unforeseen circumstances (natural disasters, government regulations, low participation, etc.), in which case, refunds or alternative arrangements will be provided.
• If a refund is approved, it will be credited to the original payment method within 14 days from the date of refund commitment.

• ElderGo strives to stick to the planned itinerary; however, modifications may occur due to weather, local regulations, or operational constraints.
• Travelers will be informed of any major changes in advance.

To ensure a safe and enjoyable travel experience, all participants must:

• Respect fellow travelers, tour managers, and local communities.
• Adhere to group schedules to avoid inconvenience.
• Refrain from disruptive behavior.
• Follow all safety and health guidelines provided by ElderGo.
• Non-compliance may result in removal from the trip without a refund.

• Travelers must be medically fit to undertake trips.
• ElderGo provides basic medical assistance, but travelers must carry their own medications and insurance.
• In case of an emergency, we will arrange medical support, but expenses will be borne by the traveler.

• ElderGo acts as a facilitator between travelers and service providers (hotels, transport, tour guides, etc.).
• We are not responsible for delays, cancellations, accidents, losses, or damages caused by third parties.
• Travelers are advised to have travel insurance for unforeseen circumstances.

• Personal data collected during bookings is used for travel arrangements and communication.
• We do not sell or rent your data.
• Read our Privacy Policy for more details.

• Photos and videos taken during trips may be used for promotional purposes.
• If you do not wish to appear in promotional material, please inform us in advance.

• Any complaints should be raised during the trip so we can address them promptly.
• Disputes, if any, shall be resolved amicably. If unresolved, they will be subject to the jurisdiction of Bangalore, India courts.

• ElderGo Private Limited does not sell or ship any physical products.
• All our services, including tour bookings, are delivered digitally via email, WhatsApp, or phone communication.
• Upon successful payment, travelers receive confirmation, itinerary details, and relevant documents electronically within 1–3 working days.
• Since no physical goods are shipped, there are no shipping charges, logistics timelines, or delivery tracking.
• For any issues related to confirmation emails or digital documents, please contact us directly.

ElderGo reserves the right to modify these Terms & Conditions at any time. Updates will be posted on our website.